
Stephanie Perez
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Is this the only place to leave app feedback? Some things have been fixed, thankfully, but I've noticed: 1. If a mistake has been made at checkout, like items swapped, it's not mentioned to drivers until AFTER delivery (if 1 shop/1del), so we are hoping to make it back to the store before the customer picks up. 2. When getting meats, if it weighs more than listed it won't let you add even if deleted and added or okay'd by customer. Also need to add plastic or paper bags somewhere before checkout
320 people found this review helpful
Instacart
18 November 2024
Thanks for letting us know. Your feedback helps us continue to improve your experience with Instacart.

Chad Loveless
Overall, this is a wonderful, user friendly app. The only reason I didn't go with 5 stars on it, is because of the scanner not recognizing some of the items. This might seem like a small issue (And in reality it is) though when you're shopping for a customer, time is of the essence & one minute here + 3 minutes here and there add up quickly. It's our responsibility to get these customers their items as efficiently as possible. Minor speed bumps become mountains when they are combined.
13 people found this review helpful
Instacart
16 September 2026
Thank you for the thoughtful feedback, Chad! Weāre glad you find the app user-friendly. Weāre sorry the scanner doesnāt recognize some items, especially when every minute counts during a shop. We appreciate you bringing this to our attention and will share your feedback with our team as we work to improve scanning accuracy and efficiency.

Valerie
Where do I start?! 1) Every update makes something else not work like it should. 2) With the most recent update, the way it has us "shop" for orders is not in any particular order. I have had to run back and forth due to the way they have things listed for us to shop. Even though in the training videos, it says, "all like items are grouped together for easier shopping." That's a lie. 3) Since we are timed on our shops, putting the CORRECT aisle #'s in for EVERY store would be really helpful.
17 people found this review helpful