Real Desk Legal

Real Desk Legal brings your law firm's customer service to your mobile phone. Track cases, respond to clients, and organize your team's work from anywhere, with the same history and rules as on your computer.

For the firm's team
The app is designed for lawyers and customer service teams at firms that use Real Desk Legal. Access is via the username and password registered by the firm's administrator.

Your customer service, always at hand
• List of cases searchable by protocol, name, or phone number.

• Filters by legal area and status: in progress, awaiting review, awaiting client, and completed.

• Notifications of new cases, ensuring no initial contact goes unanswered.

Communicate with more context
• Respond to clients with the entire conversation history, whether from WhatsApp or website chat.

• View attachments sent by clients and schedule messages.

• Reclassify and forward, await client response, or finalize the service.

Information gathered in one place
• Client data, contact for follow-up, and protocol number.

• Type of service, legal area, urgency, and summary suggested by Desk, the firm's virtual assistant, ready for team review.

Organize work by area
• Queues by legal area, showing who is monitoring each one and highlighting urgent cases.

• Team schedules.

• Contacts with origin, department, and history, including the link to ADVBOX when the firm uses this integration.

Team assistant and reports
• Consult the firm's routine with the team assistant, such as the services waiting in the queue, and request summaries.

• Reports with open and completed services, current status, and client evaluations.

AI that supports, people who decide
Desk asks the initial questions and organizes the demand within the rules defined by the firm. It does not provide legal opinions or promise results: the classification is checked by a team member, and the referral remains the responsibility of the firm.

Security and Privacy
• Securely stored access on the device, with optional biometric unlocking.

• Data separated by office: no office can see another office's data.

• Permissions by role and logging of team actions.

• Data processing in accordance with the LGPD (Brazilian General Data Protection Law).