
shaye wreford
this is the worst app on my phone. I need it to get into my apartment and it works about 1/3rd of the time. Sending a signal to a server to open a door is worthless when you're in a concrete garage. you know what would work better? those cheap kept fob remotes that every other place uses! not to mention my phone needs to be charged for me to be able to go home and charge my phone! this app is a substandard solution looking for a problem to solve. it's an inferior form of access control.
17 people found this review helpful
Schlage Lock Company, LLC
August 19, 2026
We’re sorry you’ve had this experience. We understand how frustrating access issues can be, and we appreciate you bringing this to our attention. Please reach out to us at support@gatewise.com so we can look into it and help.

Liz
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since the update I can no longer sign in without the app telling me I've been signed in on another device...I've only used one phone number and one device since installing this app. It's been glitchy before but it was at least usable, now it won't even let me sign in. EDIT: I talked to my apartment manager and she had me scan a qr code to re-download the app, put in my phone number, finally works again. Have used it for a couple days since with no other issues or glitches
5 people found this review helpful
Schlage Lock Company, LLC
August 4, 2026
Hi Liz, we're sorry for the inconvenience and understand how frustrating that must be. Please contact us at support@gatewise.com to help resolve the issue.

Delta Four
Apartment complex requires this. From time to time it won't connect so there's no way to get the entrance gates open. Occurs even when I have internet connectivity. To avoid searching thru apps, place on the bottom row (Android) so it appears on every screen. If your phone battery does, you break the screen, etc., you're screwed and can't gain entry.
74 people found this review helpful
Schlage Lock Company, LLC
April 28, 2022
Hello! Our app also works with bluetooth, so if there is a cellular connection issue just make sure you are right next to the gate and your bluetooth is on and it will work :) If you ever have any issues, shoot us an email at support@gatewise.com, we are happy to help!