Pueblo Bonito

Ugh is the worst...they are pushing you to use their app and its the last thing you want to do on vacation! The app is not intuitive and just try putting your birthdate in! It only takes them 10 seconds to sign us up for the shuttle but the app takes 15 minutes to sign up and figure it all out. Thank you Bonito for making my life more difficult....

The app doesn't work at all. I was able to get on for 5 minutes then it started crashing. Every time I login the app will immediately start crashing after a few seconds. We aren't able to get shuttle tickets. Why rely on and release an app when it doesn't work at all. 90% of the people in my travel group are not able to use the app. Reinstalled and uninstalled countless times. Relaxing vacation turns into stress because of the hotels reliance on an app that isn't ready to be released.

3/20/19 Update: Response not helpful. Contact info in app is for reservations only. How do I get tech support? 3/11/19: Not the most friendly to install and set up an account for an existing owner. I found out how to set up a profile by looking at the responses to the reviews (not really a good way to have to look for help). There should be a help link on the app to contact support. Now, I can't add a reservation I set up last year for a trip coming up shortly. I tried with and without the leading zeros on the confirmation number and still it can't find it. Honestly, I'm not even sure why I need to enter the reservation. Isn't this already in their system to pull from automatically? Imagine how many travelers would be upset if they had to manually add their trip to the airline app every time they flew, and it kept failing on top of it. If I can get my trip added, I can re-review the app after my trip. Support, please help.